Someone else owns your listing
A former employee, an old agency, or a web designer verified it years ago and nobody has the login. Google has a formal ownership-request process for exactly this.
Local SEO service
Your Google listing is your storefront. Let's fix it.
For most local businesses, the Google Business Profile outranks the website — it's what customers see first, judge fastest, and act on. We claim it, repair it, defend it, and turn your reviews into something that actually works for you.
The symptoms
If any of this sounds familiar, it's fixable
Almost every Google Business Profile problem we see falls into one of these buckets — and none of them are permanent.
Your business isn't on Google at all
No listing means you're invisible in Maps and the local pack — where most "near me" searches end.
Your profile got suspended
Usually triggered by a keyword-stuffed name, a virtual office address, or an edit that tripped Google's automated review. Suspensions are appealable.
Verification keeps failing
Postcards that never arrive, video verifications that get rejected, phone options that never appear. Each failure mode has a different workaround.
Your information is wrong
Wrong hours, an old phone number, a category that doesn't match what you sell — or edits that Google keeps reverting.
There are duplicate listings
Two or three versions of your business competing with each other, splitting your reviews and confusing customers.
A bad review is costing you customers
One angry one-star sitting at the top of your profile. It may be removable — and if it isn't, it can be answered well.
You have almost no reviews
Great service, six reviews, and a competitor with two hundred. Reviews don't happen by accident; they happen by process.
What we do
From locked out to fully in control
Create & claim
We set up your profile from scratch, or file the ownership request when someone else holds the keys — and follow it through Google's escalation path until it's yours.
Verify & recover
We handle verification end to end: postcard, phone, email, or video. If your profile is suspended, we diagnose the cause, clean up the violation, and file the reinstatement appeal.
Fix & optimize
Correct name, categories, service areas, hours, attributes, and description. Then we go further: photos, products, services, and posts that make the profile convert, not just exist.
Merge duplicates
We identify every duplicate and merge or remove them, consolidating your reviews and your ranking signals into a single strong listing.
Protect & monitor
We watch for unauthorized edits, suggested changes, and competitor spam — and alert you when something moves.
Insights that matter
Monthly reporting on calls, direction requests, and searches — the local metrics that actually correlate with revenue.
Reviews
The honest truth about review management
We don't buy reviews, and we don't write them. Fake reviews violate Google's policies, they're increasingly detected, and getting caught can cost you the profile entirely. What actually works is less dramatic and more durable: remove what genuinely breaks the rules, answer what doesn't, and make it easy for happy customers to speak up.
Removing reviews that break the rules
Some reviews are removable: spam, off-topic rants, conflicts of interest, hate speech, reviews from competitors, or ones for a business that isn't yours. We document the policy violation and escalate through the right channel. A review that's simply negative but honest is not removable — and we'll tell you that plainly.
Responding to negative reviews
Most damage from a bad review comes from the reply, not the review. We write responses that acknowledge the person, avoid arguing, take specifics offline, and read well to the hundred people who'll see them later. Handled well, a bad review makes you look human.
Earning more real reviews
A simple, repeatable ask: the right moment, the right channel, a short link, and zero incentives (which Google prohibits). Most businesses don't have a review problem — they have an asking problem.
Fighting review attacks
A sudden wave of one-stars from people who were never customers is a recognizable pattern, and Google has a process for it. We gather the evidence and push it through.
How it works
A process you can follow
Free profile check
We look up your listing, its ownership status, duplicates, categories, and review history — and tell you exactly what's wrong.
Access & recovery
Claim, ownership request, or reinstatement appeal. This is the step that takes patience; we handle the back-and-forth with Google.
Optimize & clean
Categories, information, photos, duplicates, and a first pass on outstanding reviews.
Review system
We set up the ask, the templates, and the monitoring — then hand it over, or run it for you.
Deliverables
What you end up with
- Full ownership of a verified, unsuspended Google Business Profile
- Correct categories, hours, service areas, and attributes
- Duplicate listings merged, with reviews consolidated
- A documented removal request for every review that violates policy
- Response templates for negative, neutral, and positive reviews
- A simple review-request process your staff will actually use
- Monthly reporting on calls, directions, and local search visibility
Questions
Frequently asked
Can you delete a bad review?
Only if it violates Google's policies — spam, hate speech, a conflict of interest, off-topic content, or a review of a different business. In those cases we document the violation and push the request through. If the review is a real customer's honest opinion, no one can remove it, including us. What we can do is answer it so well that it stops costing you customers.
Someone else controls our listing and we can't reach them. Is it lost?
No. Google has a formal ownership-request process. You submit a request, the current owner has seven days to respond, and if they don't, ownership can transfer to you. If they do respond and refuse, there's an appeal path. It takes patience, not luck.
How long does a suspension appeal take?
Reinstatements typically resolve in a few days to a few weeks, depending on the cause and whether the first appeal is accepted. The critical part is fixing the underlying violation before appealing — appealing without fixing it usually earns a rejection, and repeated rejections make it harder.
Can we offer a discount for leaving a review?
No. Google explicitly prohibits incentivized reviews, and it's one of the faster ways to get reviews removed or a profile flagged. We build a review process that works without incentives, because it has to.
Do reviews actually affect our ranking?
Review quantity, velocity, and rating are among the factors Google associates with local ranking, and they very clearly affect whether someone clicks. But they sit alongside proximity, categories, and profile completeness — which is why we fix the whole profile rather than chasing stars alone.
We're a service-area business with no storefront. Can we still rank?
Yes. Service-area businesses hide the address and define a delivery radius instead. Getting this configuration right matters — using a home address publicly, or a virtual office, is one of the most common causes of suspension.
Not sure who owns your listing?
Send us your business name and we'll check the ownership status, duplicates, and review health — free.